Privacy Policy

Privacy Policy (Last Updated:  Nov 22, 2024)

At PineBridge, we take your privacy seriously.  This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (http://www.thepinebridge.com) and interact with our services.  We are committed to being transparent about our data practices and empowering you to control your information. 

Personal Information You Provide

To provide you with a seamless shopping experience, we may collect the following personal information:

  • Account Information: When you create an account, we may collect your name, email address, and password.
  • Order Information: This includes your name, shipping address, billing address, phone number, email address, and payment information (such as credit card details) when you make a purchase through the Site.  Just like all of our other financial transactions, this communication is set up to take place over a secure, encrypted communication line.
  • Contact Information: If you contact our customer support team, we may collect your name, email address, phone number, and the content of your communications.

Information Collected Automatically

  • Device Information: We may collect information about your device, such as your IP address, browser type, and operating system.  
  • Usage Data: We may collect information about how you interact with our website, such as the pages you visit, the products you view, and the time spent on our site.  

Like many websites, such information is automatically collected (e.g. cookies) when you access website through web browsers.  Most web browsers allow users from accepting new cookies.  For details, please see the help section of your web browsers.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Processing Orders: To fulfill your orders, process payments, and arrange shipping.   We may use third party freight providers to deliver your purchases, and accordingly we share your name, phone number, email address and shipping address with such providers for the purposes of completing your delivery.
  • Customer Support: To respond to your inquiries, resolve any issues, and provide customer support.
  • Marketing and Promotions: To send you marketing communications, such as newsletters and promotional offers, if you have opted in.
  • Improving Our Services: To analyze usage data and improve our website and services.
  • Preventing Fraud: To detect and prevent fraudulent activity.
  • Compliance with Legal Obligations: To comply with applicable laws and regulations.

Data Security

We are committed to protecting your personal information and partner with trusted third-party service providers, such as Shopify, to implement robust security measures to safeguard your data from unauthorized access, use, or disclosure.  These measures include:  

  • PCI Level 1 compliant:  We adhere to PCI DSS (Payment Card Industry Data Security Standard) compliance for payment card information.
  • SOC 2 Type2 and SOC 3 Certifications:  These security certifications assured the controls, including customer data, security, availability, and confidentiality, of your personal data is handled securely and in compliance with industry standards.
  • Secure Servers:  We store your personal information on secure servers with restricted access.
  • Encryption:  We use encryption technology, TLS (Transport Layer Security) certificates, to protect sensitive information during transmission and storage.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, providing customer support, and complying with legal obligations.  Please note that we may be required to retain certain information for a longer period due to legal requirements or for legitimate business purposes, such as fraud prevention or resolving disputes.

Your Information Belongs to You (Your Rights)

We believe your personal information belongs to you. You have the right to access, correct, or delete your personal information. To exercise these rights or for any privacy-related questions, please contact our customer support team.

Your Role in Security

While we take steps to protect your information, it is impossible to guarantee 100% security.  Here are some ways you can help protect your information:

  • Keep your password confidential.  Never share your PineBridge password with anyone.
  • Beware of Phishing Attacks.  Be cautious of suspicious emails and avoid clicking on links or downloading attachments from unknown sources.
  • Report suspicious activity.  If you notice any unusual activity on your account, contact our customer support team immediately.

Amendment to this Privacy Policy

We may update this Privacy Policy from time to time.  The "Last Updated" date at the top of this page indicates when the policy was last revised.  We recommend that you review this Privacy Policy periodically.  Your continued use of the Site signifies your acceptance of any changes.

Contact us
For more information about our privacy practices or if you have any questions or feedback, please contact us by e‑mail at patrick@thepinebridge.com.